All items showing as in stock are in stock and will be shipped as follows: First Class Recorded Delivery Order shipped same day if ordered before 3PM. Special Delivery (Guaranteed Next Day Delivery) Order shipped same day if ordered before 12 Noon.
If you wish to cancel your order or return an item then you must notify us by email within 7 days of the day after delivery of the item. All returns must be agreed in advance and returned within 7 days from when you received them. Unauthorised returns will not be accepted.
Items in sealed packaging can only be returned if the pack has not been opened. (Costumes, dresses and shoes do not come in sealed packaging. Some items such as stockings and tights come in resealable packaging.)
We resell all returns therefore returns will only be accepted and refunds or exchanges offered if items are returned to us unused and unwashed, in original condition with tags intact, with original packaging, free from any marks (e.g. make-up or scratched shoe soles) or odours (e.g. perfume, body odour or cigarette smoke) and returned in accordance with our returns procedure detailed below.
Items returned to us smelling of cigarette smoke will not be accepted for refund or exchange. (If you or someone in your building does smoke then please try items on in a smoke free environment.)
Packing and postage costs are not refundable and the buyer is responsible for the costs of returning the item and the packing and postage costs of any exchange item. These costs must be paid in advance.
We are not responsible for loss or damage within the postal system. All items are sent with insured post.